Viewing the balance and buying credits requires the Manage billing permission. The owner always has it.
How it works
- 1 credit = 1 person notified. A dispatch to an item with 40 subscribers uses 40 credits.
- The balance belongs to the chain. All units share the same balance.
- Welcome bonus. When you create your first establishment, your chain gets credits to try things out.
- Credits don’t expire. The balance stays available until you use it.
- Charged at dispatch. The cost is calculated and charged when the alert is sent. An item with no subscribers costs nothing.
Buy credits
1
Open Credits and pick a package
Under Credit packages, each package shows how many credits it includes, its price, and the cost per 1,000 notifications, so you can compare them. The packages on sale depend on your chain’s region.
2
Pay on Stripe
Click Buy. You’re taken to Stripe’s checkout, in the currency of your chain’s country. Payment methods depend on the country: card everywhere, Pix in Brazil.
3
Come back to Need Alert
When you return, the page shows “Confirming the payment…”. This usually takes a few seconds. Once the payment is confirmed, the credits are added to the balance.
Statement and purchases
The Statement tab lists every balance movement, with date, description, amount, and the balance after it. The types are:
The Purchases tab lists the packages bought and each payment’s status: Awaiting payment, Paid, Failed, Expired, or Refunded.
Keep a dispatch from failing for lack of credits
- Before each dispatch, the cost is shown on screen. If the balance doesn’t cover it, the dispatch isn’t sent and you see how much is missing.
- For scheduled dispatches, you get a warning about 2 hours ahead when the balance doesn’t cover the estimate.