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In My account, in the account menu, you manage your profile, your preferences, and your account’s security. The same account lets you subscribe to items and run establishments.

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Profile

  • Name: how establishments see you. In an item’s subscriber list, the team sees only your first name.
  • E-mail: can’t be changed here. Next to it you see E-mail confirmed or E-mail not confirmed. Until your email is confirmed, you don’t get alerts and can’t create establishments; use Resend confirmation e-mail if the link didn’t arrive.
Language, time zone, and appearance live under Preferences. See Alerts and the app.

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Security

  • Change password: doesn’t work yet and shows the Coming soon badge. To change your password now, sign out and use Forgot my password on the sign-in screen.
  • Account history: under View history, you see what happened to your account, your subscriptions, and your devices over the last 5 years, and who made each change.

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Danger zone

  • Sign out other sessions: will sign you out of your account on every other device. It doesn’t work yet and shows the Coming soon badge.
  • Delete account: closes your subscriptions, removes your devices, and anonymizes your personal data. To confirm, enter your Current password.
Deletion is immediate and can’t be undone. The alert and credit history is kept, but no longer identifies you. The same email can later be used to create a new account, which starts from scratch.
If you own a chain, make every unit inactive before deleting your account: in each unit’s Settings, choose Deactivate establishment in the Status field and click Save establishment. While any unit is active or suspended, the deletion is refused. A suspended unit only changes status through support. To close the chain for good, contact support. If you’re only a team member, deleting your account removes you from the team.

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Help and support

  • Help, in the side menu and the footer, opens the Help center, with answers to the most common questions.
  • Support, in the footer, shows the contact channels, such as email and WhatsApp, and the Send a message form. The reply goes to your account’s email. If you’re on a unit’s team, you can say which unit you’re writing about.