> ## Documentation Index
> Fetch the complete documentation index at: https://docs.needalert.app/llms.txt
> Use this file to discover all available pages before exploring further.

# My account

> Profile, security, account history, deleting your account, and where to get help.

In **My account**, in the account menu, you manage your profile, your preferences, and your account's security. The same account lets you subscribe to items and run establishments.

## Profile

* **Name:** how establishments see you. In an item's subscriber list, the team sees only your first name.
* **E-mail:** can't be changed here. Next to it you see **E-mail confirmed** or **E-mail not confirmed**. Until your email is confirmed, you don't get alerts and can't create establishments; use **Resend confirmation e-mail** if the link didn't arrive.

Language, time zone, and appearance live under **Preferences**. See [Alerts and the app](https://docs.needalert.app/en/customers/alerts-and-app.md#language-time-zone-and-appearance).

## Security

* **Change password:** doesn't work yet and shows the **Coming soon** badge. To change your password now, sign out and use **Forgot my password** on the sign-in screen.
* **Account history:** under **View history**, you see what happened to your account, your subscriptions, and your devices over the last 5 years, and who made each change.

## Danger zone

* **Sign out other sessions:** will sign you out of your account on every other device. It doesn't work yet and shows the **Coming soon** badge.
* **Delete account:** closes your subscriptions, removes your devices, and anonymizes your personal data. To confirm, enter your **Current password**.

> [!WARNING]
>
> Deletion is immediate and can't be undone. The alert and credit history is kept, but no longer identifies you. The same email can later be used to create a new account, which starts from scratch.

If you own a chain, make every unit inactive before deleting your account: in each unit's **Settings**, choose **Deactivate establishment** in the **Status** field and click **Save establishment**. While any unit is active or suspended, the deletion is refused. A suspended unit only changes status through support. To close the chain for good, contact support. If you're only a team member, deleting your account removes you from the team.

## Help and support

* **Help**, in the side menu and the footer, opens the **Help center**, with answers to the most common questions.
* **Support**, in the footer, shows the contact channels, such as email and WhatsApp, and the **Send a message** form. The reply goes to your account's email. If you're on a unit's team, you can say which unit you're writing about.


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